- Fantastic mobile platform
- Fast customer support for non-members
- Prize draws for returning players
Slots Selection and Software
The new slots at Devilfish are provided largely by Netent, though a few entries from Microgaming and Betsoft can also be found. Netent casinos are generally very well respected, in particular due to the quality of graphics and attention to detail in game design. Devilfish has licenses for some of Netent’s big games, including the ever-popular Starburst and Gonzo’s Quest.
Many fans will be enamoured by their collection of DC Comics-based superhero games as well, including The Flash, Green Lantern and Batman. Unfortunately, Devilfish’s weakness is in their depth: they simply don’t boast the number of showstopper titles that rival casinos can offer players, such as major progressive jackpots.
Devilfish is slightly hamstrung by its web design. When loading the whole slots catalogue, there’s no way to filter the results nor search through them. There’s just rows of icons and you have to meticulously scroll through them to find games – it took me 3 passes before I finally found Gonzo’s Quest among them. However, you can play all the games for free (“demo” mode) and everything is instant play, which is a win.
What you will find at Devilfish is a fully-outfitted, integrated mobile platform which welcomes users of iOS, Android, Windows and just about any other operating system. The website is built using HTML5, which means it is fully optimised for tablet and smartphone use. That’s right – no downloads, simply visit the website and the games will be right there waiting for you.
If you don’t have your mobile handy, you can visit the desktop website, follow the “mobile” tab and enter your number. You’ll receive a text with a link: when you want to gamble on your phone, simply hit the link and it’ll load up straightaway.
Live chat is the cornerstone of customer support for all modern online companies, and Devilfish seem to have received that memo. This support runs 24/7, which means anti-social gamblers can still get help! You can also contact the casino via email, but not by phone.
A welcome addition to their support team is their ultra-comprehensive FAQ section which covers the following topics:
- General enquiries
- Poker games
- Poker tournaments
- My account
- Player points
- Mobile casino games
If you need help with anything outside of these areas, just click the blue “chat now” tab at the bottom-right of your screen.
Many casinos perform extremely well in games selection or by offering generous bonuses, only to fall short with their customer support and banking structure; thankfully that isn’t the case at Devilfish!
Firstly there are no fees for depositing or withdrawing cash, which we’re glad to see. You can deposit via Skrill, Neteller, Visa, MasterCard and PaySafeCard, and withdrawals must be made using the same method as your deposit. There’s also a 48-hour internal processing period following any payment requests, which means Neteller/Skrill withdrawals will take 3 days to arrive, while card payments will be even longer.
Unfortunately, while this is all positive information, it isn’t easy to find: the banking brand names can be found at the bottom of the website, but the rest of the payment information can only be obtained by creating an account or asking customer service, which is what we’ve done.
This is inconvenient since players need to know this information before signing up and committing. Hopefully this means our reviews will be helping some of you get these answers quickly!
Devilfish is a good casino with a world of potential, but it’s not quite executing on the same level as some of its close rivals. While their slots selection is okay, the web layout makes it near-impossible actually locate games: no search bar or filters, and you can’t even ctrl+F to find them. However, the rest of the site is sleek, the promotions are good and they’ve got the cheeky style and tone on the money.
It’s been over ten years since the casino launched, but it’s not too late to make some changes and become a first-class casino!