- Fantastic mobile platform
- Fast customer support for non-members
- Prize draws for returning players
Devilfish has been going strong for over ten years now, and they’ve developed a reputation for being absolutely trustworthy and fair to their players. They enjoy table games as much as slots (perhaps more so!) so they’re a well-rounded casino with an exceptional mobile platform – read the review and see if you think Devilfish is where you should be spinning your reels!
While many online casinos consider the welcome bonus a cornerstone of marketing and player recruitment, Devilfish seems to put more stock in other parts of that casino. That, or they have some ulterior motive for not offering a more lucrative signup bonus.
What you do get is a 10% cashback on losses on your first day at the casino. What that means is that if you deposit into your account (say £100) and lose it all on the reels on day one, then the next day your account will be credited with £10 of bonus funds. While this is better than nothing, it’s not in the same league as the offers we’re used to seeing from big casinos.
What’s more common is either a matched deposit or a bunch of free spins.
Matched deposit – Often in the region of 100-200%, the casino will credit your account with a percentage of your 1st deposit. As a rule, you’ll receive at least double what you put in, often more.
Free spins – These are usually restricted to a certain popular game. You take 10, 20, 50 (or more!) spins and then whatever your total is at the end of your session, that goes into your playing balance.
Hopefully Devilfish will start offering a more appetising bonus before long. On the other hand, it might be that they’re targeting players who don’t want to deal with wagering requirements at all, in which case they’re doing the right thing!
Wagering Requirements & Restrictions
With the 10% cashback offer, any money you do redeem is considered bonus funds, and therefore is subject to standard wagering requirements of 35x. As they go, these are pretty light – many casinos have requirements up around 50x. It’s worth noting that this cashback offer is also capped at a maximum of £400 – beyond that, you won’t receive any cashback.
Sadly there are no constant, ongoing promotions at Devilfish like slots tournaments or free spin reloads. Occasionally there are prize draws and giveaways. The most recent main prize was a summer holiday worth £1,500. Basically if you joined the promotion, for every £10 you wagered during the competition period you were given a single entry into the grand prize draw at the end of the month.
These kind of promotions are fun because all players can get involved, and then it’s just picking names out of a hat at the end.
Slots Selection and Software
The new slots at Devilfish are provided largely by Netent, though a few entries from Microgaming and Betsoft can also be found. Netent casinos are generally very well respected, in particular due to the quality of graphics and attention to detail in game design. Devilfish has licenses for some of Netent’s big games, including the ever-popular Starburst and Gonzo’s Quest.
Many fans will be enamoured by their collection of DC Comics-based superhero games as well, including The Flash, Green Lantern and Batman. Unfortunately, Devilfish’s weakness is in their depth: they simply don’t boast the number of showstopper titles that rival casinos can offer players, such as major progressive jackpots.
Devilfish is slightly hamstrung by its web design. When loading the whole slots catalogue, there’s no way to filter the results nor search through them. There’s just rows of icons and you have to meticulously scroll through them to find games – it took me 3 passes before I finally found Gonzo’s Quest among them. However, you can play all the games for free (“demo” mode) and everything is instant play, which is a win.
What you will find at Devilfish is a fully-outfitted, integrated mobile platform which welcomes users of iOS, Android, Windows and just about any other operating system. The website is built using HTML5, which means it is fully optimised for tablet and smartphone use. That’s right – no downloads, simply visit the website and the games will be right there waiting for you.
If you don’t have your mobile handy, you can visit the desktop website, follow the “mobile” tab and enter your number. You’ll receive a text with a link: when you want to gamble on your phone, simply hit the link and it’ll load up straightaway.
Live chat is the cornerstone of customer support for all modern online companies, and Devilfish seem to have received that memo. This support runs 24/7, which means anti-social gamblers can still get help! You can also contact the casino via email, but not by phone.
A welcome addition to their support team is their ultra-comprehensive FAQ section which covers the following topics:
- General enquiries
- Poker games
- Poker tournaments
- My account
- Player points
- Mobile casino games
If you need help with anything outside of these areas, just click the blue “chat now” tab at the bottom-right of your screen.
Many casinos perform extremely well in games selection or by offering generous bonuses, only to fall short with their customer support and banking structure; thankfully that isn’t the case at Devilfish!
Firstly there are no fees for depositing or withdrawing cash, which we’re glad to see. You can deposit via Skrill, Neteller, Visa, MasterCard and PaySafeCard, and withdrawals must be made using the same method as your deposit. There’s also a 48-hour internal processing period following any payment requests, which means Neteller/Skrill withdrawals will take 3 days to arrive, while card payments will be even longer.
Unfortunately, while this is all positive information, it isn’t easy to find: the banking brand names can be found at the bottom of the website, but the rest of the payment information can only be obtained by creating an account or asking customer service, which is what we’ve done.
This is inconvenient since players need to know this information before signing up and committing. Hopefully this means our reviews will be helping some of you get these answers quickly!
Devilfish is a good casino with a world of potential, but it’s not quite executing on the same level as some of its close rivals. While their slots selection is okay, the web layout makes it near-impossible actually locate games: no search bar or filters, and you can’t even ctrl+F to find them. However, the rest of the site is sleek, the promotions are good and they’ve got the cheeky style and tone on the money.
It’s been over ten years since the casino launched, but it’s not too late to make some changes and become a first-class casino!