- One of Europe’s most popular casinos
- Young, innovative casino
Euro Palace first opened its doors in 2010, and they’ve met with considerable success since then. Known for their expansive game collection and impressive array of bonuses and rewards, their market share is still steadily growing. Euro Palace have also made an impressive effort to recruit multilingual staff and offer customer support in a whopping twenty languages.
It’s a great-looking casino, but let’s dive right in and give it a closer look.
Slots Selection and Software
As a Microgaming casino3, the software is guaranteed to run exceptionally well and without glitches or failures of any kind, as long as your internet connection is up to scratch! They’ve been one of the best in the business for decades now, and their platform is extremely highly rated.
In terms of games, the lion’s share of the titles belong to slots. There are around 400 different slots, enough to meet the wants of every single type of online casino player, from fun classics like Avalon II to massive progressives like Major Millions. Despite the huge volume of games available, each is created with minute attention to detail and offers a superb gaming experience.
It wouldn’t be a Microgaming casino without some of the brand’s powerhouse progressives leading the way, and there’s no fewer than sixteen different options at Euro Palace! The biggest names are probably The Dark Knight, Major Millions and, of course, Mega Moolah. Moolah is particularly famous as the highest-paying online progressive of all time: £13.2 million won on a single, 25p spin.
Euro Palace have a fairly comfortable online platform using Flash, which means that the majority of their games can be played in-browser without any downloads. However, to access the complete Microgaming vault, you’ll need to download the software.
For gamblers who usually play at their desktops or on the laptop at home, downloads might actually be more convenient; however, for those who prefer the flexibility of playing whenever the mood strikes them, Flash or HTML5 capability is essential.
The mobile platform is good, and the majority of games are well-optimised for the platform, but you won’t have every single title available. The good news is that all the big names and fan-favourites seem to be available on smartphones and tablets, so you won’t be missing out on any of the good stuff.
Euro Palace is one of the few online casinos to offer truly comprehensive customer support in the form of live chat, telephone and email. Not only that, however, but these services are available in 20 different languages – enough to provide crucial aid to every single one of its player nations. Live chat means that issues can be resolved quickly and easily, though some users have complained that Euro Palace can be a little slow at actually getting the job done.
In general, banking at Euro Palace is a simple and relatively painless procedure. You can deposit and withdraw using all of the normal methods, including:
- E-wallet (Neteller, Skrill)
- Credit card
- Debit card
- Bank transfer
Of course, using bank transfer for either payment service will be much slower than the other methods, but some users prefer this anyway. E-wallets are by far the fastest option with instant deposits and withdrawals within a few hours of the casino completing its payment processing.
The downside to banking with Euro Palace is that any player who attempts to withdraw more than five times their cumulative wagering history will be forced to withdraw in maximum amounts of €5k per week. There have been many complaints made at this rule – life-changing bets of £100k+ can now months or years to be fully recouped – but no changes have been made. Since this isn’t very well-communicated by the casino, many players are surprised when their payments don’t come through as expected.
There have been some concerns over the quality of English from the customer support team, though since this isn’t a UK casino that’s to be expected. The €5k weekly maximum withdrawal is also a pain, but all-in-all Euro Palace is a very impressive outfit. The quality and depth of games selection is exceptional (as you’d expect with Microgaming), but the integration to mobile is equally impressive. As we mentioned at the start, you can’t really beat their signup bonus, either.
Give Euro Palace a go (they’ve got plenty of promotions to try!) and see how you get on!