- Award-winning casino
- 15 years of industry experience
More than that, they treat their existing customers well. The bonus scheme is a bit beige, but customer support is superb and there are very rarely any banking problems when it comes to withdrawals. The average payout across all of their slots is above 96% as well, a striking average.
Slots Selection and Software
As a Microgaming casino1, Ruby Fortune boasts a huge number of different games – well over 400 – of which the majority are slots. This diversity allows them to cater to all different types of player, from high rollers to the little guys losing or winning £2-3 a week. It’s not just a financial diversity either – there are games of all different types, themes and styles. If you enjoy slots, then you’ll enjoy Ruby Fortune.
If there’s one thing that Microgaming is known for more than its array of games, it’s the scale of its progressive slots.2 Possibly the biggest name in online casino – Mega Moolah – is a Microgaming creation and often pays out upwards of £5 million! Add Major Millions and The Dark Knight (Batman-themed) into the mix and you’ve got just 3 of the dozens of progressives available at Ruby Fortune. If you’re looking to spend quite big and win astronomically big, then get over to Ruby Fortune now.
The most popular method might still be downloading the gaming software onto your desktop, but since Ruby Fortune also allows Flash-powered, in-browser play, gamblers have the option of choosing whichever suits them best. The games run extremely well in-browser, with no glitches or stutters if you have a decent internet connection.
Ruby Fortune don’t feel the need to produce an app for their mobile users, instead they’ve fully optimised their website so that users on any smart device (tablet, smartphone etc) can get full access to the entire catalogue of games. The progressive slots are all there too, so you can win millions on the bus just as easily as you can on the laptop at home! The graphics are HD and all the games seem to run very smoothly.
The casino offers 24-7 customer support, every single day of the year – even February 29th. They can be contacted by:
- Live chat
And their response time is quick. Even better, they are usually well capable of handling the problems that crop up and resolving them promptly, something you rarely find in online casinos.
As with many big casinos, the payout time with Ruby Fortune leaves a little to be desired. There’s a mandatory 48-hour processing time for withdrawals, during which you can choose to cancel the payment request and keep playing with the funds. Since most players have something planned for that money, the two-day wait is generally inconvenient.
Once the payment is processed by the casino, expect around a day for the money to arrive in your e-wallet – if it’s a bank transfer, add anywhere from 2-5 days more.
On the deposit side of things, there aren’t any real hiccups. You can deposit instantly using your credit card, debit card or e-wallet, but again you might have to wait a few days if you choose bank transfer.
Ruby Fortune has grown to be one of the most popular online casinos available in the UK (and abroad) over the past few years, and the status is merited. Their withdrawal delay is a pain, but it isn’t uncommon, even among top-quality casinos. The welcome bonus is generous, the customer service is pristine and the slots selection and quality speaks for itself.