- Exceptional, multi-lingual customer service
- High-tech website
As a Microgaming casino, Spin Palace’s biggest asset has to be the enormous selection of top quality games at its disposal. There are over 400 different slots, as well as a range of table games, all of which are available across all of your devices with absolutely no downloads required.
However, a tasty game selection doesn’t make an entire casino – let’s take a look at the promotions and incentives on offer, as well as the quality of customer support and banking infrastructure to see if Spin Palace measures up to the other big dogs in the industry.
Slots Selection and Software
Spin Palace have placed all their eggs in one basket in terms of software, but they couldn’t have chosen a more popular basket than Microgaming ! The software giants have been there since the beginnings of online casino, but they’ve also kept abreast of the latest technological advances and made themselves into a household name. Long story short, using Microgaming guarantees a good playing experience.
Microgaming’s reputation for possessing a gargantuan number of games is not undeserved – you’ll find over 450 unique titles at Spin Palace which run with high resolution graphics, all in-browser. New slots are being released all the time, and you might find special bonuses available as part of their marketing schemes – keep an eye out!
Big-hitting progressives are a large part of how Microgaming made their name, and all of their famous titles are up and running at Spin Palace. Ever heard of a little game called Mega Moolah? Its largest payout was £13.2m, but the jackpot is permanently guaranteed at £1,000,000 and not a penny less, even if won on consecutive days! Other titles like Thunderstruck II and Major Millions are readily available too.
Players can use both downloadable software (Windows users only) or play in-browser using flash. This is brilliant for Mac users (or those on any other operating system), but even Windows players enjoy the ease of simply opening a new tab in Chrome when they decide it’s time to hit the reels.
Unlike most online casinos, which consider table games a sort-of “necessary evil”, Spin Palace dedicates a decent amount of resources to making it a fun, accessible and valuable part of their casino. There are over 30 blackjack variations alone, as well as roulette, poker, baccarat and others. If you want to focus on slots and table games, then Spin Palace offers a fine sweet spot.
Spin Palace Mobile Casino
Rather than split their playbase between Android, iOS and the rest, Spin Palace have optimised their entire site for online play on virtually any device. Simply visit the website and you’ll be automatically redirected to the mobile casino platform where you can access of all the games (including progressives) on the move.
With Spin Palace you can access customer support through:
- 24-7 Live chat
Live chat is the holy grail of support options these days, but their phone service is available in 18 different languages and the staff are very competent at resolving problems. Nothing to fault here!
The process is unusually streamlined and transparent at Spin Palace. First off, all of the various banking methods (bank transfer, credit/debit cards, e-wallets) can be used for both withdrawal and deposits – no confusing delays when taking out your cash this way!
Unfortunately, there is a 24-48 hours processing period after every payment request. You can “reverse” the decision during this time if you decide you want to keep playing with that cash, but for most of us this delay is just a pain rather than an opportunity. Since banks need 2-3 days to process transactions on their end, you could be looking at one week for a withdrawal.
Using e-wallets is faster, but again you’re looking at 1-2 days minimum before receiving your money. There are no hidden charges or any pitfalls to delay the process, but there’s also no getting around the fact it’s quite slow.
Without the slightly disappointing processing delays on withdrawals, there’s very little to fault at Spin Palace. Their game selection is comprehensive and works seamlessly across all platforms, making this the single biggest “plus” for them. However, the quality of customer support and the welcome bonus are also up there with the best, making Spin Palace one of the top online casinos in the country right now!