- Exceptional, multi-lingual customer service
- Exceptional, multi-lingual customer service
- High-tech website
As a Microgaming casino, Spin Palace’s biggest asset has to be the enormous selection of top quality games at its disposal. There are over 400 different slots, as well as a range of table games, all of which are available across all of your devices with absolutely no downloads required.
However, a tasty game selection doesn’t make an entire casino – let’s take a look at the promotions and incentives on offer, as well as the quality of customer support and banking infrastructure to see if Spin Palace measures up to the other big dogs in the industry.
Spin Palace has obviously done its market research and decided to aim their welcome bonus at the high rolling members of online casino society; while this could alienate small-ball players a little, it’s a good enough reward to rake in a lot of high stakes players and right the balance.
You can claim up to £1,000 in bonus cash from your first 3 deposits, as follows:
- First deposit – 100% match up to £250 bonus.
- Second deposit – 25% match up to £300 bonus.
- Third deposit – 50% match up to £450 bonus.
With a grand up for grabs, you can see why we think this will reel in plenty of players. In order to redeem the maximum bonus, you’ll need to invest deposits of £250, £1,200 and £900 – the bonus sums will be automatically and instantly added to your account after each deposit, though it’s best to make them all in quick succession to make sure you don’t exceed a time limit.
Making the deposits swiftly also gives you a greater starting balance, and therefore an improved chance of meeting the playthrough requirement on time. However, remember that any player can take advantage of these bonuses, just with smaller numbers. The 2nd and 3rd deposits aren’t worth very much if you’re depositing £10-20 (a bunch of free spins might be nicer), but the 100% match is good for everyone!
As with all Microgaming casinos, the wagering (or playthrough) requirement has recently been bumped from 40x (which wasn’t ideal) to 50x, which is borderline impossible to meet. This means that any bonus money you accept must be wagered fifty times before you can withdraw your profit. For the maximum amount of £1,000, you’ll need to place £50k of bets before withdrawal.
One upside to this system is that the bonus is cashable – once you’ve met the requirement, you can withdraw both your profits and the initial bonus credited to your account. Many casinos withhold the bonus amount. Given the extraordinarily high playthrough, this doesn’t offer much comfort.
Remember that while slots and parlour games contribute 100% to the wagering requirement, all other games are capped at 25% or less, effectively making the requirement somewhere over 200x.
Like a number of rival casinos (and actually exactly the same as Betway ), Spin Palace use a tiered loyalty system wherein you climb the ranks by accumulating points. The ranks go from Blue to Silver, Gold, Platinum, Diamond and then Privé, while points are earned by placing bets on any of the casino’s games. The higher your stakes and the more you bet, the faster you’ll climb the ranks.
Once you make it to the platinum level, you’ll start to notice rewards with real value. Extra spins, bonus cash and a host of other, intermittent bonuses. VIPs will be assigned their personal account manager (making customer service exceptional) as well as entries into prize draws for luxury vehicles or holidays. Like all similar schemes, it rewards regular play the most.
Slots Selection and Software
Spin Palace have placed all their eggs in one basket in terms of software, but they couldn’t have chosen a more popular basket than Microgaming ! The software giants have been there since the beginnings of online casino, but they’ve also kept abreast of the latest technological advances and made themselves into a household name. Long story short, using Microgaming guarantees a good playing experience.
Microgaming’s reputation for possessing a gargantuan number of games is not undeserved – you’ll find over 450 unique titles at Spin Palace which run with high resolution graphics, all in-browser. New slots are being released all the time, and you might find special bonuses available as part of their marketing schemes – keep an eye out!
Big-hitting progressives are a large part of how Microgaming made their name, and all of their famous titles are up and running at Spin Palace. Ever heard of a little game called Mega Moolah? Its largest payout was £13.2m, but the jackpot is permanently guaranteed at £1,000,000 and not a penny less, even if won on consecutive days! Other titles like Thunderstruck II and Major Millions are readily available too.
Players can use both downloadable software (Windows users only) or play in-browser using flash. This is brilliant for Mac users (or those on any other operating system), but even Windows players enjoy the ease of simply opening a new tab in Chrome when they decide it’s time to hit the reels.
Unlike most online casinos, which consider table games a sort-of “necessary evil”, Spin Palace dedicates a decent amount of resources to making it a fun, accessible and valuable part of their casino. There are over 30 blackjack variations alone, as well as roulette, poker, baccarat and others. If you want to focus on slots and table games, then Spin Palace offers a fine sweet spot.
Spin Palace Mobile Casino
Rather than split their playbase between Android, iOS and the rest, Spin Palace have optimised their entire site for online play on virtually any device. Simply visit the website and you’ll be automatically redirected to the mobile casino platform where you can access of all the games (including progressives) on the move.
With Spin Palace you can access customer support through:
- 24-7 Live chat
Live chat is the holy grail of support options these days, but their phone service is available in 18 different languages and the staff are very competent at resolving problems. Nothing to fault here!
The process is unusually streamlined and transparent at Spin Palace. First off, all of the various banking methods (bank transfer, credit/debit cards, e-wallets) can be used for both withdrawal and deposits – no confusing delays when taking out your cash this way!
Unfortunately, there is a 24-48 hours processing period after every payment request. You can “reverse” the decision during this time if you decide you want to keep playing with that cash, but for most of us this delay is just a pain rather than an opportunity. Since banks need 2-3 days to process transactions on their end, you could be looking at one week for a withdrawal.
Using e-wallets is faster, but again you’re looking at 1-2 days minimum before receiving your money. There are no hidden charges or any pitfalls to delay the process, but there’s also no getting around the fact it’s quite slow.
Without the slightly disappointing processing delays on withdrawals, there’s very little to fault at Spin Palace. Their game selection is comprehensive and works seamlessly across all platforms, making this the single biggest “plus” for them. However, the quality of customer support and the welcome bonus are also up there with the best, making Spin Palace one of the top online casinos in the country right now!