- Games provided by Netent
- Live tournaments for players every week
Winnings Casino was first established in 2009, yet they’ve struggled to really make their name in the super-competitive UK online casino market. We’ll take an in-depth look at the casino’s strengths and weaknesses and see how it stacks up against the other established casinos out there.
Slots Selection and Software
The best thing about the software and slots selection at Winnings is that everything is managed by Netent, with a few entries from other software providers. Netent is one of the foremost casino software developers in the world, and are known for producing only the highest-quality slots.
However, their association with Netent is about where the good news ends. While there are some undoubtedly great games in their collection (like Gonzo’s Quest and Starburst, where your bonus free spins are played) it’s almost impossible to find them through the website. There’s no search bar or filtering option, which means Googling the game title and the website is actually faster.
This is an unfortunate case of bad web design, because the games are there to be played. In addition, there are only about 200 slots in total, plus scarcely a dozen table games. When when we tested the site, we could only load around 90 games in total.
All games are instant play, which means that when you click on a game, it opens in a separate tab and you can start spinning immediately. It’s nice to see Winnings embracing the 21st century without downloadable software getting in the way of your gambling!
There is a dedicated app for Winnings users, available on both Android and iOS. It should allow you to play on any device (tablet, smartphone) which runs either of these operating systems. The games will be optimised for mobile play, but expect a small group of games.
Customer support is available 24/7 through live chat, email, telephone and fax (for sending documents). However, when we tested the site with an enquiry (as a registered player) we waited 30 minutes on the live chat without a single response or connected team member. Other users have reported sub 12-hour responses from emails, which is not terrible.
Banking at Winnings is a fairly simple process. They offer the usual payment methods:
It’s not clear if they offer bank transfer as a payment option. There’s a minimum withdrawal of £10, and a maximum of £10,000. Other than that, the process is fairly unremarkable. Payments to e-wallets should arrive within 3 days, which suggests a 48-hour processing period from the casino. Payments to bank cards will take 2-5 days longer.
While Winnings certainly has the potential to be a top-level casino, it just can’t compete with the hard hitters at the top of the game. Their games selection is too narrow, and the website interface too difficult to manoeuvre. With improvements in this area as well as their customer support and mobile platform, we could be looking at an impressive outfit. We’ll give them a bit of time, but for now there are better options out there.